1. Quotations and property verification
Online window-cleaning prices are based on the property information supplied. Prices and eligibility may be corrected before service where the property type, size, access, condition or requirements materially differ. Tailored cleaning work begins only after the scope and price are agreed.
2. Window-cleaning rounds
A registration reserves interest in the relevant postcode round and is not itself a confirmed appointment. Waiting rounds normally activate once ten eligible properties have registered. We will contact customers before the first service date. Service is normally offered every four weeks, subject to weather, access and operational changes.
3. Welcome-clean offer
The 50% welcome-clean offer is available once per eligible address for new standard round customers. It cannot be exchanged for cash or combined with the switcher price-beat offer or another promotion. The normal recurring price is shown before registration.
4. Existing-cleaner switcher offer
Where accepted, Norfolk Loyalty will beat a recent verified like-for-like price by the amount confirmed directly with the customer for the first six qualifying cleans. Evidence must relate to a genuine existing service at that address. Minimum pricing applies. The standard price from clean seven will be disclosed before the customer accepts the offer.
5. Referrals
A referral reward becomes eligible only where a genuinely new customer uses a valid referral code and completes the qualifying period stated in the offer. One reward is available per successful referred address. Self-referrals, duplicate households, cancelled registrations and fraudulent activity do not qualify. [CONFIRM WHETHER QUALIFICATION IS TWO MONTHS OR A SET NUMBER OF FULL-PRICE CLEANS.]
6. Access, weather and missed visits
Customers must provide safe and reasonable access to the agreed areas. Gates should be unlocked and obstacles or animal risks appropriately managed. Exterior work may be rescheduled where weather or site conditions make work unsafe or unsuitable. [INSERT THE AGREED LOCKED-GATE, MISSED-VISIT AND NOTICE POLICY.]
7. Payment
Prices include VAT only where explicitly stated and legally applicable. Payment method and due date will be confirmed before service. [INSERT PAYMENT METHOD, COLLECTION TIMING AND LATE-PAYMENT PROCESS.]
8. Cancellation rights and ongoing services
Customers entering a service contract online or by telephone may have statutory cancellation rights. Where a customer expressly asks for service to begin during a cancellation period, payment may be due for service already supplied. These terms do not restrict statutory consumer rights. [INSERT THE FINAL CANCELLATION FORM, NOTICE PERIOD AND BUSINESS DETAILS.]
9. Problems with a service
Please contact us promptly at norfolkloyaltycleaning@gmail.com or 07359 926555 so we can review the issue and, where appropriate, arrange a reasonable remedy.