Who is responsible for your information
Norfolk Loyalty Cleaning is responsible for the personal information described in this notice. Contact us at norfolkloyaltycleaning@gmail.com or 07359 926555. [INSERT FULL LEGAL NAME AND CORRESPONDENCE ADDRESS.]
Information we collect
We may collect your name, address, postcode, telephone number, email address, service requirements, property and access information, quotation details, communications, payment records and referral information. We do not ask you to place door-entry or key-safe codes in an unrestricted website form.
Why we use it
We use information to respond to enquiries, prepare quotations, administer registrations and local rounds, schedule and provide services, communicate about visits, manage payments and referrals, maintain business records and deal with complaints or legal obligations.
Our lawful bases
Depending on the activity, we process information because it is necessary to take steps at your request or perform a contract, comply with legal obligations, or pursue legitimate interests such as operating and improving the business. Consent is used where it is specifically required.
Who receives information
Information may be accessed by authorised Norfolk Loyalty personnel and relevant service providers such as Google Workspace and the website host. We may share limited job information with an assigned worker where necessary to deliver the service. [ADD PAYMENT, ACCOUNTING, SMS OR OTHER SUPPLIERS BEFORE USE.]
How long we keep it
Enquiry, customer, accounting and operational records are retained only for as long as needed for the stated purpose and applicable legal obligations. [INSERT THE BUSINESS’S CONFIRMED RETENTION SCHEDULE.]
Your rights
You may have rights to access, correct, erase, restrict or object to the use of your information, and to data portability in some circumstances. You can complain to the Information Commissioner’s Office if you are unhappy with how your information is handled.
Contact and updates
Contact norfolkloyaltycleaning@gmail.com with a privacy request. This notice should display its effective date when finalised. [INSERT EFFECTIVE DATE.]